Shipping Information
DELIVERY
All products are shipped directly from Jakarta, Indonesia.
Please allow 2 to 5 working days on top of the estimated delivery time for us to process your order.
Please expect slight delays for orders shipped during peak seasons (Chinese New Year, Christmas etc.).
- Local Delivery
All local orders are delivered with registered postage - JNE.
Please check the following link for information regarding the estimated delivery time and price.
Notes:
- REGULAR shipping is applied for the delivery method – three working days delivery time.
- Price doesn’t include tax and insurance costs (PPN dan Asuransi).
- Insurance cost = 0.25% of the goods value.
- Track your order
To track your order, you need to LOGIN to your account first. Once you logged in, you can click “Track My Order” to check your order. Key in your tracking number to track your order.
- My order has not arrived yet?
If your order has not arrived by the estimated delivery date, please ensure you have tried:
- Checking the tracking link via “Track My Order” in your account.
- Checking for a correct delivery address for your order and your contact details are up to date.
- Looking into any safe areas the postman may have left your parcel.
If you still can’t find your parcel, please email us thru concierge@TeaEtAl.com and include the order number. We will do our best to locate your parcel.
RETURNS, EXCHANGES, AND REFUNDS
We guarantee your satisfaction with all Tea Et Al products. Returns will only be accepted with valid reason approved by Tea Et Al prior to return, if goods received are damaged, defective, or incorrect. For these reasons, you may return it for a replacement or refund of the purchase price. Tea Et Al will not be responsible for any shipping cost of return.
- How do I return items from my order?
Should you wish to make any returns, please email us at concierge@TeaEtAl.com, and please include your order number and a description of the reason for the return. We will gladly exchange or refund your purchase within seven (7) days of receipt of product in original packaging, with no more than 2 servings consumed. All tea accessories sold by Tea Et Al are not covered by warranty. All items shipped out will be checked thoroughly to ensure product is in good working condition and free of defects.
We will issue a return merchandise authorization (RMA) number and the necessary details to return your goods. Goods returned without an RMA number will NOT be accepted. Returned goods should be arranged to be delivered back to Tea Et Al within7 days from receipt of the RMA number. Tea Et Al will not be liable for any goods missing during delivery of returns.
- How does the refund process work if I return my goods?
Full refunds will only be credited after goods returned have been verified in original packaging with no more than 2 servings consumed, with an RMA number. The refund amount will be credited to your online account, ready to be used on your next purchase. Please contact us if you need to make your next purchase.
- How do I exchange items from my order?
Exchanges will not be accepted unless due to company's error. Please email at concierge@TeaEtAl.com within 7 days from receipt of product in unopened original packaging for an RMA number before exchange can be made. No exchange can be made without an RMA number.
- Are accessories covered with warranty?
All tea accessories sold by Tea Et Al are not covered by warranty. All items shipped out will be checked thoroughly to ensure product is in good working condition and free of defects.
PAYMENT
- What are the payment modes accepted?
Tea Et Al online store accepts payment via Bank Transfer.
- I have a discount code, how do I use it?
Key in your discount code in your shopping cart before you proceed to checkout. The discount will be applied accordingly after you update the total cost.
