FAQ

ACCOUNT

  • Do I need to setup an account to place an order?

Yes, an account is required to proceed with processing your order. Setting up an account will ease your access for future orders as your particulars will be saved in the system.

  • How do I create an account?

Simply click on “REGISTER” at the upper right panel of the online store page and fill up the required fields. It only takes a few moments.

  • How can I change my personal information?

Simply log into your account to modify your personal information.

  • What happens if I forgot my Username or Password?

If you can’t remember your password or it’s just not working, use the “Forgot My Password” link on the “LOGIN” page. You will be prompted to enter your email address and we will email a link to reset your username or password. If you still can't log in, please contact us at concierge@TeaEtAl.com to have the username or password reset and sent to you.

  • Can I amend my order?

We are unable to amend any part of your order once it is complete.

  • How do I unsubscribe from the Tea Et Al Newsletter?

We're sorry to see you go! Unsubscribing from our newsletter is easy. Just email us at concierge@TeaEtAl.com with the subject "Unsubscribe" to take yourself off our mailing list.

  • How do I talk to customer service?

You can call us at 62-21-5596-5475 or email us at concierge@TeaEtAl.com. Our customer service hours of operation are 9AM – 5PM WIB (Western Indonesian) time.

 

DELIVERY, RETURNS & PAYMENT

For all questions on deliveries, returns and payment, please click here.

 

PRODUCT

  • Storage conditions

To keep your teas fresh, always store them in a cool, dry, dark place and keep them well sealed. All teas should be kept in airtight containers away from direct sunlight

  • How much caffeine is there in a cup of tea?

The caffeine level in a cup of tea can vary by tea type, steeping practices and even the particular tea harvest. We use the following designations as guidelines for the caffeine levels of our teas:

 

High Caffeine

High caffeine teas contains 80-120mg

Robust Caffeine

Robust caffeine teas contains 50-79mg

Moderate Caffeine

Moderate caffeine teas contains 30-49mg

Low in Caffeine

Low caffeine teas with less than 30mg

Decaffeinated

Decaf tea retains a tiny amount of caffeine

Caffeine-Free

Rooibos & herbal teas are 100% caffeine free

 

  • Can I decaffeinate my tea?

There has been much concern recently about the possible dangers of caffeine. Caffeine tolerance varies greatly among individuals, with some being much more caffeine sensitive than others. A common misconception is that those who are caffeine intolerant should stock up on Decaf tea. Decaffeinated tea, in fact, is not caffeine free at all. It still contains about 5-10 mg per cup.

A common myth is that you can "make your own" decaf tea by briefly steeping the tea and throwing away resulting liquor. The theory is that most of the caffeine is washed away in this initial steeping. The truth, however, is something else entirely. Caffeine is extracted over time, and so the first 30 seconds of a five minute steeping cycle may only extract 20 to 30% of the caffeine (the amount depends on the leaf and processing style). Studies found that a three-minute infusion removes 46-70% of the caffeine from a cup of tea. This is a far cry from our 30-second/80% removal claim. In fact, it would take a six-minute infusion to remove 80% of the caffeine!

As importantly, the antioxidants and other health benefits of tea tend to be extracted more quickly than the caffeine. As a result, that first quick steeping or "washing" removes both the caffeine AND the healthy elements found in tea.

To eliminate caffeine intake completely, one must switch to herbal tea. All real tea comes from the same plant, Camellia Sinensis, which contains caffeine. Herbal infusions, such as Chamomile, Rooibos and Peppermint, are made from botanicals not related to Camellia Sinensis, and they are naturally caffeine free.

  • How long does your tea stay fresh?

To make sure you’re always getting the best cup of tea possible, these are the shelf-life guidelines:

»  Teas and infusions with fruits and nuts have up to 1 year shelf life from manufactured date.

»  Straight tea store up to 2 years shelf life from manufactured date.

  • How do I get my 3 free samples?

Free samples are automatically added to each web order. When you shop Tea Et Al products, we want you to be completely satisfied. We always try to provide tea selections to complement what you’ve ordered.

 

OTHERS

For any other enquiries not listed here, please consult our tea expert on the online store or send us an email through the "Contact Us" page. We will reply you within 3 working days.